A place to learn about Everything in Hook and Loop!™

Customer Service

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It’s important to highlight our customer service here at HookandLoop.com. Every weekday from 8am to 5pm we have staff available by phone at (800) 940-6934. We’re the fastest to respond and can help you find your products, help you determine what product is best, and help you design your strap. We have so much information readily available to share with you should you need it. Here are just a few ways we make things easier for you.


A smiling customer service representative wearing a headset in a call center, ready to assist clients with orders for Hook and Loop Straps.

Phone


We don’t use any automated messaging service. A real live person answers our phones during business hours, every time. If you have a question and don’t want to wait for a response, just give us a call and within seconds you’ll have your answer. Tough to beat that!

Email


We’re fast to respond to emails too. During business hours, we respond in minutes. If you email us after business hours, we get back to you first thing in the morning. Any form submissions on our website go directly to our email as well, so a form will be responded to as quickly as possible!

Answers To Your Questions


Whether you call us or send us an email, we can answer your questions and help you find the product that works best for your application. Sometimes a question is as simple as which side is the hook and which side is the loop. Sometimes customers need to know what the operating temperature range is for a given adhesive or what substrates it bonds best to. Whatever the topic, we can provide some insight for your use.

Product Design


Our 4D program can help you design a strap for your custom project. We’ve got plenty of experience making straps of all sizes and configurations so we’re eager to help you with any questions or specific products to make your strap exactly the way you want it.
Stephen Ira

Stephen Ira

SEO Auditor
Stephen Ira worked as an inventor for a small manufacturing company where he developed several patents that included Velcro® brand products which led to his founding of HookandLoop.com in 1989, distributing Velcro® brand fasteners across the country. Stephen’s company has grown into a business that specializes in manufacturing hook and loop products that are used in the final products in many industries around the world. Stephen is a graduate of the University of Memphis with a BS degree in mechanical engineering and specialized in machine design and solar engineering. He lives in Jacksonville, Florida where he enjoys an avid outdoor lifestyle and spending time with his two daughters.

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