It’s important to highlight our customer service here at HookandLoop.com. Every weekday from 8am to 5pm we have staff available by phone at (800) 940-6934. We’re the fastest to respond and can help you find your products, help you determine what product is best, and help you design your strap. We have so much information readily available to share with you should you need it. Here are just a few ways we make things easier for you.
We don’t use any automated messaging service. A real live person answers our phones during business hours, every time. If you have a question and don’t want to wait for a response, just give us a call and within seconds you’ll have your answer. Tough to beat that!
We’re fast to respond to emails too. During business hours, we respond in minutes. If you email us after business hours, we get back to you first thing in the morning. Any form submissions on our website go directly to our email as well, so a form will be responded to as quickly as possible!
Answers To Your Questions
Whether you call us or send us an email, we can answer your questions and help you find the product that works best for your application. Sometimes a question is as simple as which side is the hook and which side is the loop. Sometimes customers need to know what the operating temperature range is for a given adhesive or what substrates it bonds best to. Whatever the topic, we can provide some insight for your use.
Our 4D program can help you design a strap for your custom project. We’ve got plenty of experience making straps of all sizes and configurations so we’re eager to help you with any questions or specific products to make your strap exactly the way you want it.