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Velcro ® brand Products
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Duragrip brand Hook and Loop Products
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Fishing Towel with Strap
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PRIVACY NOTICE
*ORDERING INFORMATION-TERMS
Velcro®brand Fasteners and NASA

MISSION STATEMENT

To provide real time customer service, conversion, and fulfillment of orders for all individuals and companies worldwide searching for Velcro® brand Fasteners and other hook and loop products.

ORDERING INFORMATION

Phone Orders: (800) 940-6934 HookandLoop.com (Fastech of Jacksonville, Inc.) is open Mon. - Fri. 8am - 4:30pm EST. All orders are shipped Business days during operation hours.

Orders On Line: HookandLoop.com Quick and Easy Ordering. Place your order on line 24 hours a day. Orders are shipped Business day during operation hours. Orders placed on weekend will be shipped the first business day following the weekend

Fax Orders: (904) 721-6761 You may fax your orders 24 hours a day. Please include your fax and a daytime phone number so we may call you in case we have a question on your order.

E-Mail Orders: info@hookandloop.com Please be sure to include your shipping and contact information along with the items you are seeking as well as your credit card information.

Special Items/Back Orders " We take pride in our Same Day Shipping service. Exceptions are custom made orders that are in large quantities or non-stock items. Just ask our Sales Associate if this item is available. You will be notified if an item is placed on Back Order or if you would prefer a substitution.

Shipping* We use Fedex, UPS and the US Postal Service to ship our orders. Freight charges are added to all orders. International orders will only be shipped Fedex - this is to properly assure a tracking number and delivery, please email for a rate quote. Duties, Tax, Customs, Other Fees associated with International shipping are the responsibility of the receiver. If these fees are not paid at the time the order clears customs, then the customers credit card will be billed for additional fees. All orders are shipped Mon.-Friday during our buisiness hours of 8am - 4:30pm EST. Air orders need to be in by 3:00pm in order to ship that day. Should an item be out of stock - you will be notified by E-mail. All orders are delivered for business day only. Shipping to Hawaii or Alaska through Fedex will run higher than quoted on our website. Actual charges will apply

*Same Day Shipping* We take pride in our Same Day Shipping Service but not all orders can be shipped same day - out of stock, back orders, custom straps, die cuts and cut pieces may take a few extra days

Payment We accept Visa, Mastercard, Amex, Discover, Money Orders, Checks and Wire Transfers on large orders. All C. O. D. orders will be shipped via Fedex. A $7.50 COD Fee is added to the invoice.

Returns No returns on custom-made orders - this includes straps and cut pieces. A 15% restocking fee is added to all returns that are of no fault of HookandLoop.com.


Velcro ® Strap - BACK STRAP
Velcro ® Strap - FACE STRAP
Velcro ® Strap - TWO WAY FACE STRAP
Velcro ® Strap - CINCH STRAP
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Fastech of Jacksonville, Inc. - P.O. Box 11838, Jacksonville, FL. 32239
Call Toll Free 800-940-6934 - Fax 904-721-6761 - Contact us by EMAIl: info@hookandloop.com

Fastech of Jacksonville, Inc. is an independant distributor of VELCRO ® brand products in the United States and is not otherwise associated or affiliated with
VELCRO INDUSTRIES B.V. OR VELCRO USA INC. VELCRO ® is a registered trademark of VELCRO Industries B.V.

A listing of the various trademarks of Velcro Industries B.V. will be found at this link.

Copyright 2010 Domanet Inc. - All rights reserved.